VoySystem and Classic Mail for Merlin
VoySystem enables you to improve your business relationships, extend your business hours and increase your efficiency. With VoySystem taking messages, your receptionist will be free to handle first time callers or customers needing special attention. Callers will find that leaving confidential and detailed voice messages will allow you to better respond to their needs. VoySystem can help you market your products and services by providing easy access to recorded information. You can customize the way calls are answered and handled during and after business hours. Using state-of-the-art electronic telephone emulation technology, you receive quick notification of new messages via the Merlin telephone message waiting light or by a voice announcement. If you are out of the office, VoySystem can notify you of new messages by calling a pager or another telephone. With advanced features such as urgent and certified receipt, VoySystem allows you and your employees to handle important messages in an expedient way. Just as important, VoySystem is affordable and protects your investment in AT&T Merlin telephone equipment.
Features
Affordable Voice Messaging Designed Specifically for Your AT&T Merlin.
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Full featured Voice Messaging |
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Immediate Message Notification at Your Desk, to a Pager, or to an Off-site Number |
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Automated Call Routing and Message Taking |
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Customized Business and After-Hours Greetings and Call Handling |
VoySystem Features Intelligent Voice Processing
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Answers each business line after a user defined number of rings |
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User recorded company greetings for Business and Non-Business Hour operation. Name directory for dialing assistance |
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Configurable single digit menus for different Business/Non-Business Hour applications |
Call Answering and Message Taking
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Takes messages for unanswered or busy telephone extensions |
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Options to return to operator or dial another number before and after leaving a message |
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Callers may mark messages urgent for priority notification |
Comprehensive Voice Messaging
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Complete message controls: Listen, Pause, Rewind or Forward, Replay, Skip |
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Immediate reply by messaging or calling to mailbox owners |
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Undo deleted messages |
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Urgent and Certified Receipt delivery options |
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Message Waiting Indication Light or voice notification at your telephone |
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Off-site message notification to pager and/or telephone |
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User recorded Personal and Alternate greetings |
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Time and Date stamp on each message |
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Security - up to 8 digit passwords |
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Guest Mailboxes for customers, or employees with no extensions |
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Dial pad commands conform to Voice Messaging User Interface Standard (VMUIF) |
Easy Installation
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Administer and program from any Touch-Tone telephone |
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Mailbox users self-program with easy to follow instructions |
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Easy to follow audio guide to building custom call processing applications |
Technical Specifications
SYSTEM SPECIFICATIONS
Telephone System Integrations
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Merlin 206, w/Standard or Feature Packages 1, 2 |
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Merlin 410, w/Standard or Feature Packages 1, 2 |
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Merlin 820, w/Standard or Feature Package 2 |
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Merlin Plus, w/Release 1, 2 |
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Merlin 1030/3070, w/Feature Modules 1, 2, 4, and 5 System Configurations |
2 Port VoySystem
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Processes 2 simultaneous calls on up to 8 incoming business lines |
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Up to 6.5 hours of message storage |
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Requires up to 2 unused voice terminal jacks on Merlin Control Unit |
4 Port VoySystem
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Processes 4 simultaneous calls on up to 8 incoming business lines |
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Up to 13 hours of message storage |
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Requires up to 4 unused voice terminal iacks on Merlin Control Unit System Options |
4 Port Expansion Upgrade Kit
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Upgrades 2 port system to 4 port system, increases message storage to 13 hours |
Control Unit Upgrade Kit*
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Upgrades 4 port VoySystem to Merlin 1030/3070 integration |
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Processes 4 simultaneous calls on up to 30 incoming business lines |
Message Waiting Panel Kit**
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Provides message notification to a centralized location |
Physical Dimensions
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VoySystem 14in.xl2in.x3in. / Weight VoySystem -5.5 lbs. |
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Message Waiting Panel 5.75in x 6.5in x 1.7in./ Weight Message Waiting Panel -1.1 lbs. |
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Operating Environment +40°F to +104°F (+5°C to +40°C), 5% to 95% Relative Humidity; non-condensing 120 VAC, 60 Hz |
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Agency Compliance FCC, part 15, class A and part 68 UL Approved |
*Requires version l.6 System Software
**Not supported for Merlin 1030
Some features may be optional. Some models subject to availability. Information presented on this site subject to change without notice.
