24 Position Silent Observation Unit (Model SO-24)

NEW
The SO-24 allows a manager to silently monitor phone conversations on up to 24 analog extensions or telephone lines. In addition, the conversation may be joined at any time by dialing a *. When paired with a remote control tape recorder, the SO-24 may also silently tape a specified conversation.
Add Silent Observation to Most Phone Systems
The SO-24 Silent Service Observation unit allows supervisors to monitor, train, motivate, even assist sales personnel, customer service staff or telemarketing representatives without disrupting the activity at their work station.

Stations are monitored silently, however a supervisor may quickly enter the conversation dialing a "*". A cassette recorder output permits selective recording by simply dialing a "9". Alternatively, all monitored conversations may be recorded.

Each SO-24 Service Observation unit provides access to 24 analog stations or lines simply by dialing a two-digit code from the supervisory phone. Additional SO-24 units may be installed for larger systems.

Applications
  • Telemarketing Centers
  • Direct Sales Outlets
  • Travel Agencies
  • Customer Service Departments
  • Airline Employment Services
  • Collection Agencies
  • Credit Bureaus
  • Insurance Companies
Features
  • Compatible with analog loop or ground start lines as well as analog PBX/KSU stations
  • Connect one or two SO-24's to an unused systems line input or to a dedicated single line phone
  • Built-in talk assist
  • Cassette recorder output
  • Automatic gain control equalizes in and outbound conversation levels
  • Add remote observing with one of Viking's Remote Access Devices (RAD-1 or RAD-AMP)
  • Configurable for digital phones (requires an extra pair of wires for each phone handset)
  • One year warranty
  • Made in the USA
Specifications
  • Power: 12OV AC / 12 V DC 500 mA UL listed adapter
  • Dimensions: 210 mm x 159 mm x 45 mm (8.25" x 6.25" x 1.75")
  • Shipping Weight: 1.36 kg (3 lbs.)
  • Environmental: 0° C to 82° C (32° F to 90° F) with 5% to 95% non-condensing humidity
  • Connections: (1) RJ-21X female jack, (1) 3.5 mm (1/8") audio jack, (1) 2.4 mm (3/32") tape control jack